SaaS Solution

Franck

Qualitative interviews at scale, run by conversational agents.

Franck is New Link Partners' SaaS solution, hosted in France, that creates and drives conversational agents to run your structured interviews: diagnostics, audits, reference checks, market research, post-mortems.

×6
lower cost per interview
50–100
supervised interviews in parallel
Thousands
of interviews analyzed without loss of nuance

Why the qualitative interview does not scale

1

The field bottleneck

A research analyst runs 2 to 4 interviews a day. Teams constantly trade depth against breadth: 15 interviews where the topic would call for 100.

2

Interviewer bias

Scripts and follow-ups vary from one interviewer to another. Syntheses become hard to compare across respondents.

3

The analysis wall

Beyond a hundred interviews, stacking transcripts saturates a model's context window. The "giant context" becomes tiny at scale.

Franck at a glance

What Franck does

  • Asks the questions, follows up, rephrases and detects tone.
  • Runs dozens to thousands of interviews in parallel, by chat or voice.
  • Delivers an actionable synthesis for each respondent.
  • You keep control of the method and the decision.

What Franck does not do

  • The strategic interview with an executive.
  • Negotiation.
  • Reading non-verbal cues in a sensitive meeting.
Franck does not replace the consultant: it does at scale what, for lack of time, could only be done at small scale.

How it works

1

Design the guide

A magic assistant turns your objective and targets into a script, applying interview best practices.

2

Run the interviews

Agents run the interviews by chat or voice, in parallel: they follow up, rephrase and detect tone.

3

Synthesize each interview

An actionable individual synthesis is produced for each respondent, with structured verbatims.

4

Analyze at scale

RAG retrieves the relevant information from the corpus, complemented by statistics safeguarded against mathematical hallucination.

5

Report

Reports and metrics across thousands of interviews, without losing the nuance of each conversation.

SaaS solution hosted on Azure in France — your data stays under control.

Three benefits, very concretely

The shift in scale

Where a research analyst runs 2 to 4 interviews a day, Franck supervises 50 to 100 in parallel. You stop trading depth against breadth.

Consistency

All respondents are interviewed on the same script, with the same rigor of follow-up. Interviewer bias disappears, syntheses are comparable.

Senior time freed

Repetitive fact-finding leaves the consultant's scope. They focus on cross-cutting reading, judgment and recommendation.